Back to help center

Upload your first PDF

How upload works, supported formats, size limits, and what to do if your PDF is rejected.

Supported files

KeenDraft accepts standard PDF files up to 25 MB on Free and 50 MB on paid plans. We validate the file's magic bytes server-side — renaming a non-PDF to .pdf will fail with a clear error.

Scanned PDFs (images of paper) work fine. The signer just won't be able to copy/paste text from them.

If your PDF is rejected

  • "Not a valid PDF" — usually means the file is actually an image (JPG/PNG) or something else with a forced extension. Open it in a PDF viewer to confirm.
  • "Could not parse the PDF" — the file is corrupted. Re-export it from the original source.
  • "… is password-protected" — the PDF needs a password to open. Remove the password and upload it again. A PDF that only restricts printing or editing uploads fine.
  • More than 1,000 pages — split the document and upload the parts together.
  • "File is too large" — compress it. Most PDFs can shrink 40–60% with your PDF tool's "reduce file size" export or any browser-based compressor.

Still stuck?

Reach out and we'll help within two business days.